About
I have many years of expertise in desktop software and hardware support. I have worked with top-level VP executives such as CEO, CIO, and even day-to-day end users. I am used to working inside a ticketing queue, setting up MDM devices, maintaining print servers, creating and maintaining Citrix environments, configuring Active Directory, and managing Microsoft Office 365 installs.
App Designer & Web Developer.
I am highly interested in app development. I have created websites for multiple users as well as apps to go along with them. I am interested in pursuing my career along this path.
- Degree: Bachelor's
- Email: mcgheecameron2@gmail.com
- Freelance: Available
I am currently open to accepting all job opportunities that are 100% remote.
Skills
The skills I have acquired and developed are listed below.
Resume
Summary
JC McGhee
Innovative and deadline-driven Graphic Designer with 3+ years of experience designing and developing user-centered digital/print marketing materials from initial concept to final, polished deliverable. Able to develop python scripts to make workflow easier as well as work with any Front End Engineering Career roles.
Education
Bachelor of Science: Kinesiology
2012 - 2018
Georgia State University, Atlanta, GA
Associates in Computer Information Systems: Programming
2010 - 2012
Chattahoochee Technical College, Marietta, GA
Professional Experience
IT Support II Global
2022 - 2024
Amazon Web Services, Remote
- Provide online support to Authorized Users with operational and technical support to meet specified SLAs.
- Resolve incoming chats/phone calls and problems associated with software/hardware reported via ticketing queue.
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them from occurring in the future.
- SSO Setup & Configuration
- Provide RDA/Bomgar Support to users who are in need of software updates or have expierenced issues with login issues.
- Provide support for setting up mobile devices within an MDM configured environment.
End User Support Analyst
2019 - 2021
Americold Logistics, Atlanta, GA
- Provide onsite support to Authorized Users with operational and technical support to meet specified SLAs.
- Resolve incidents and problems associated with EUC equipment reported via ticketing queue.
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them from occurring in the future.
- Provide network printer and scanner network connectivity, including support for device configuration, IP addressing, and direct TCP/IP output.
- Provide repair and maintenance for mobile devices, including supervising mobile devices within an MDM configured environment and overseeing over 2,000 MDM devices daily.
Geek Squad Assistant Manager
2014 - 2019
Best Buy, Atlanta, GA
- Manage and lead a team to properly execute their roles as Geek Squad agents.
- Reassure customers when delivering product diagnoses and potential solutions.
- Provide personal training for new customers as well as new employees.
- Have the knowledge to understand multiple programs and operating system actions and definitions in order to properly diagnose and fix checked-in computers (Apple, Linux, & Windows).