About
I have many years of expertise in desktop software and hardware support. I have worked with top-level VP executives such as CEO, CIO, and even day-to-day end users. I am used to working inside a ticketing queue, setting up MDM devices, maintaining print servers, creating and maintaining Citrix environments, configuring Active Directory, and managing Microsoft Office 365 installs.
App Designer & Web Developer.
I am highly interested in app development. I have created websites for multiple users as well as apps to go along with them. I am interested in pursuing my career along this path.
- Phone: +1-937-903-2362
- City: Atlanta, Georgia, USA
- Degree: Bachelor's
- Email: mcgheecameron2@gmail.com
- Freelance: Available
I am currently open to accepting all job opportunities that are 100% remote.
Skills
The skills I have acquired and developed are listed below.
Resume
Summary
JC McGhee
Innovative and deadline-driven Graphic Designer with 3+ years of experience designing and developing user-centered digital/print marketing materials from initial concept to final, polished deliverable. Able to develop python scripts to make workflow easier as well as work with any Front End Engineering Career roles.
- Dallas, GA
- (937) 903-2362
- mcgheecameron2@gmail.com
Education
Bachelor of Science: Kinesiology
2012 - 2018
Georgia State University, Atlanta, GA
Associates in Computer Information Systems: Programming
2010 - 2012
Chattahoochee Technical College, Marietta, GA
Professional Experience
IT Support II Global
2022 - 2024
Amazon Web Services, Remote
- Provide online support to Authorized Users with operational and technical support to meet specified SLAs.
- Resolve incoming chats/phone calls and problems associated with software/hardware reported via ticketing queue.
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them from occurring in the future.
- SSO Setup & Configuration
- Provide RDA/Bomgar Support to users who are in need of software updates or have expierenced issues with login issues.
- Provide support for setting up mobile devices within an MDM configured environment.
End User Support Analyst
2019 - 2021
Americold Logistics, Atlanta, GA
- Provide onsite support to Authorized Users with operational and technical support to meet specified SLAs.
- Resolve incidents and problems associated with EUC equipment reported via ticketing queue.
- Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them from occurring in the future.
- Provide network printer and scanner network connectivity, including support for device configuration, IP addressing, and direct TCP/IP output.
- Provide repair and maintenance for mobile devices, including supervising mobile devices within an MDM configured environment and overseeing over 2,000 MDM devices daily.
Geek Squad Assistant Manager
2014 - 2019
Best Buy, Atlanta, GA
- Manage and lead a team to properly execute their roles as Geek Squad agents.
- Reassure customers when delivering product diagnoses and potential solutions.
- Provide personal training for new customers as well as new employees.
- Have the knowledge to understand multiple programs and operating system actions and definitions in order to properly diagnose and fix checked-in computers (Apple, Linux, & Windows).
Contact
Please do not hesitate to reach out to me by phone or email. I look forward to working with you and your company.
Location:
Dallas, GA
Email:
mcgheecameron2@gmail.com
Call:
+1 937-903-2362